Refund policy

Returns & Refunds Policy

At Collector Plus, we want customers to purchase with confidence. Returns, refunds and remedies are provided in accordance with the Australian Consumer Law (ACL).

Change of Mind

Collector Plus does not generally offer returns or refunds for change of mind.

Please carefully review the product description, edition, language, quantity and other product details before completing your purchase.

Trading Cards & Sealed Collectibles

Due to the collectible nature of trading cards and sealed products, we generally cannot accept change-of-mind returns once a product has been opened, unsealed or had its original packaging altered.

The condition of collectible packaging can vary slightly due to manufacturing, handling and transportation. Minor packaging imperfections that do not affect the product itself may not necessarily constitute a major problem under Australian Consumer Law.

Gold, Silver & Precious Metals

Change-of-mind returns are generally not accepted for gold, silver, bullion or other precious-metal products.

Precious-metal prices can fluctuate according to market conditions. This does not affect any rights or remedies you may have under Australian Consumer Law if there is a problem with the product.

Pre-Orders

Please choose pre-order products carefully.

Release dates and expected arrival dates may change due to manufacturers, distributors, freight providers or other circumstances outside our control.

Where a pre-order is significantly delayed, cancelled or cannot be supplied, we will contact affected customers and provide appropriate options.

Damaged, Incorrect or Faulty Products

If you receive an incorrect, damaged or faulty product, please contact Collector Plus as soon as possible after receiving your order.

Please provide your order number, a description of the issue and clear photographs where appropriate so we can assess the matter.

Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include a replacement, repair or refund.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Contact Us

For return or refund enquiries, please contact us through the details provided on our Contact Us page.