Shipping policy
Shipping Policy
Collector Plus ships orders throughout Australia. We take care when packing trading cards, precious metals and collectibles to help ensure your order arrives safely and securely.
Processing Times
Orders are generally prepared for dispatch within 1–3 business days after payment has been successfully received.
During major product releases, sales events or periods of unusually high demand, processing times may be slightly longer.
Shipping & Tracking
Where applicable, orders are shipped using tracked delivery services. Once your order has been dispatched, tracking information will be provided to the email address used when placing your order.
Shipping costs and available delivery options will be displayed at checkout.
Shipping Rates
Standard Shipping is $11, with free Standard Shipping available on eligible orders of $250 or more. Express Shipping is $15.
Heavy bullion and selected high-value products are subject to separate shipping rates and delivery requirements due to their weight, value and security requirements. Applicable shipping options and charges will be displayed at checkout.
Pre-Orders
Products marked as Pre-Order have not yet been released or are awaiting stock arrival.
Estimated release and dispatch information will be displayed on the relevant product page where available.
Release dates and supplier delivery dates can change. If a pre-order is delayed by a manufacturer, distributor or supplier, we will provide updated information when available.
If an order contains both in-stock and pre-order products, the order may be held until all products are available for dispatch unless otherwise stated or arranged.
High-Value Orders
Certain high-value orders, including precious metals and premium collectibles, may require additional delivery security, signature on delivery or other verification measures.
Incorrect Shipping Details
Customers are responsible for providing accurate shipping information when placing an order. If you notice an error in your delivery details, please contact Collector Plus as soon as possible.
Damaged or Missing Deliveries
If your order arrives damaged, or you believe an item is missing, please contact us as soon as possible with your order number and photographs of the parcel and products where applicable.
We will assess the issue and assist in accordance with applicable Australian Consumer Law requirements.
Australian Shipping
Collector Plus currently ships within Australia only. International shipping is not currently available. Any international shipping options that become available will be displayed at checkout.